Refund & Returns
We want you to be completely satisfied with your Q Albums purchase. If you are not happy with your order, please review our policy below.
Last updated: August 2026
Returns
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. Custom or personalized orders are non-returnable unless they arrive damaged or defective.
How to Initiate a Return?
To start a return, please contact us via our contact page with your order number and reason for return. We will provide you with return instructions within 2 business days.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or defective. Original shipping fees are non-refundable.
Non-Returnable Items
Non-returnable items include custom or personalized products, items returned after 14 days, and any items not in their original condition.
Contact Us
For any questions about returns or refunds, please reach out through our contact page.
Have a question about your order or return?
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